Refund policy

Return and Refund Policy

₹100 return fee applicable

At VELVYT, we are passionately devoted to delivering an exceptional experience, ensuring your complete satisfaction with every piece of merchandise you select from us.

Return Eligibility: The return eligibility for each product is clearly specified on its respective product page. If no return period is indicated, the item is deemed non-returnable.

Return Period: You may return any item purchased from VELVYT within seven days of receiving your original order.

Return Conditions:

  • Product Condition: The product must be returned in its original packaging, complete with all tags and accessories.
  • Products purchased during the sale period / discounted pricing are not eligible for returns.

Items that have been altered, used, damaged, or are missing accessories will be evaluated on a case-by-case basis, and refunds may be issued partially or provided as store credit, subject to the outcome of the quality inspection.

  • Initiating a Return: To initiate a return, please email support@velvyt.in with order details.
  • Return Shipping: We will share the instructions once return request is raised.
  • Reverse pick up: We offer a pick-up facility in select locations based on our courier serviceability. We will pick up the return within 3-5 business days from the request approval date. Keep the packet ready to expedite the return pickup. If the reverse pick-up option is not available at your location, you can self-ship the product(s) to us by any reliable courier service within 7 days of approval of the return request.
  • Refunds: After we receive the returned item, it will undergo an inspection. If the return is approved, we will initiate a refund to your original method of payment.
  • Cancellation: You can cancel your order before it is dispatched. Once an order is dispatched it cannot be cancelled. To cancel an order please email us at support@velvyt.in with your order details.
  • Damaged/Defective/Incomplete/Wrong order: In case of a damaged package, please retain the original packaging (along with price tags, invoices, labels etc.) until our team reviews it. Additionally, please ensure to write "Received Damaged "on the delivery receipt when accepting and signing off with the courier partner.
  • For any defective/ damaged/incomplete/wrong order delivered, we request you to inform us within 24 hours of receiving the order with the images of the product received. You can do so by emailing us at support@velvyt.in
  • Please share images of the defective/wrong items for us to resolve the issue. Note -
    • You need to share a minimum of 3 and a maximum of 5 pictures
    • Kindly ensure the images are clear and the damaged/defective/missing part is highlighted in red
    • You must send us an image of the original labels and tags intact along with the invoice.
    • In case you face any difficulties in following this process, kindly get in touch with us.
    • Any such complaint raised after 24 hours of receiving the order may not be considered.

We reserve the right to refuse a return or exchange if the returned merchandise does not meet our return policy requirements.

Contact Us:

If you have any questions about your return, please contact us at support@velvyt.in